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Further Care

Own Kind Gift Cards

You can purchase two types of gift cards:

  1. In store use - this must be purchased and redemed in stores only. 

    Terms & Conditions:

    1. Gift cards do not expire.
    2. Gift cards are not redeemable for cash.
    3. Any unused balance will remain on your gift card for the durations of its validity if purchased in stores.
    4. Own Kind is not responsible for lost or stolen gift cards.
  2. Online use - this must be purchased and redeemed online only. 

    Terms & Conditions:

    1. Gift cards do not expire.
    2. Gift cards are not redeemable for cash.
    3. The total of the card must be used in one purchase transaction. Any unused balance will not remain on your card.
    4. Own Kind is not responsible for lost or stolen gift cards.

     Payments, Pricing & Promotions

    Payments:

    All credit card information is passed directly from you the customer to the Shopify payment gateway.

    We use Shopify for the benefit of PCI, Payment Card Industry accreditation and certification to "Level 1 Service Provider" status. A recognised and trusted Australian owned gateway accredited to this level.

    Payment methods accepted:
    (Please note Own Kind cannot see your credit card information when you place an order.)

    Pricing:

    ALL PRICES IN THIS WEBSTORE ARE BY DEFAULT SHOWN IN AUSTRALIAN DOLLARS unless you select a different currency from the ''CURRENCY' drop down at the top of each page which indicates the value of the item in whatever currency is selected. ALL PURCHASES WILL BE CHARGED IN AUSTRALIAN DOLLARS.

    All payments regardless of the currency of the bank account you pay with will be charged in Australia currency and at the current rate the National Australia Bank has set out at the time of payment.

    Promotions:

    From time to time our prices may change due to campaign offers available to customers. If you have a valid Promo code you can enter this at checkout. Please note you may not return a sale item or an item purchased on sale and some prices on our webstore may vary from our Physical store(s).

    Discount Codes:

    Only 1 discount code may be used per transaction. So for example, if you have received a welcome discount code for your first purchase and have also received a discount code from a sale promotion, you will only be able to use 1 of the codes per transaction. 

    *For those customers who have a gift card purchased in store, you may request to convert the gift card for use online. Please note, this will cancel your gift card for use in store.

    Updating Account Information 

    Please click on 'Sign In' located at the top of each page and select ‘View Addresses’ to make changes to your account. 

    Make changes to you order:

    If your order has been placed and you would like to make a change, please contact us immediatley during trading hours on ph+613 52430222 or by email support@ownkind.com.au and provide your Name, Email, Order number, the item Name, Size and Colour you would like ammended. If you order has already been sent and you would like it ammended, please follow instructions under our 'Returns and Exchanges’ policy. 

    If you have any other questions please feel free to email at: support@ownkind.com.au

    or phone

    Belmont Store Ph +613 52430222

    For Trading Hours see Store Locations 

    RETURN TO STORE